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Cisco 100-140 Exam Success & 100-140 Exam Answers

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q21-Q26):

NEW QUESTION # 21
When a technician uses technical forums to troubleshoot a rare software bug, what is the best practice for ensuring the reliability of the information found?

A. Only use solutions from the latest forum posts to ensure the information is up to date
B. Evaluate the credibility of the solutions by checking the experience level of contributors and seeking confirmation through multiple posts
C. Implement any fix that appears frequently in forum posts without further verification
D. Avoid using forums and rely solely on official vendor documentation

Answer: B

Explanation:
Correct Answer. B. Evaluate the credibility of the solutions by checking the experience level of contributors and seeking confirmation through multiple posts Assessing the reliability of forum advice by considering the expertise of contributors and looking for consistent solutions across multiple discussions helps ensure the accuracy and applicability of the information.
Option A is incorrect because frequent repetition in forums does not guarantee accuracy.
Option C is incorrect because newer posts are not inherently more accurate and might lack the community validation of older, more discussed solutions.
Option D is incorrect because forums can offer valuable insights and solutions that may not be covered in official documentation, especially for rare or unusual issues.

NEW QUESTION # 22
A user reports that their device connected via a serial port is not being recognized by the operating system.
What troubleshooting step should the IT support technician suggest first?

A. Update the computer's graphics card drivers
B. Increase the screen resolution on the computer
C. Swap the serial cable with an HDMI cable
D. Check the serial cable for physical damage

Answer: D

Explanation:
Correct Answer. A. Check the serial cable for physical damage Checking the serial cable for physical damage is a crucial first step in troubleshooting connectivity issues with serial ports.
Damaged cables can lead to poor connections and communication failures, which might be why the device is not recognized.
Option B is incorrect because screen resolution has no impact on the detection of serial port devices.
Option C is incorrect because HDMI cables cannot be used in place of serial cables; they serve entirely different purposes.
Option D is incorrect because graphics card drivers are unrelated to serial port functionality and would not affect the recognition of a serially connected device.

NEW QUESTION # 23
During a support call, a macOS user reports that their application performance is sluggish when multiple applications are open.
To determine if RAM is a bottleneck, which tab of the Activity Monitor should the IT support technician recommend the user to check?

A. Memory
B. CPU
C. Disk
D. Network

Answer: A

Explanation:
Correct Answer. A. Memory The Memory tab in the Activity Monitor is essential for analyzing RAM usage, including information on memory pressure, used memory, and available memory.
This can help determine if insufficient RAM is causing the performance issues when multiple applications are running.
Option B is incorrect because the CPU tab, while important, does not provide information about memory usage which is critical for assessing performance issues related to multitasking.
Option C is incorrect because the Disk tab monitors disk activity, which may affect performance but is not the primary concern for issues related to RAM limitations.
Option D is incorrect because the Network tab focuses on network activity and will not provide information relevant to memory usage and application performance due to RAM constraints.

NEW QUESTION # 24
An IT support technician needs to verify that the installed Ethernet cabling is suitable for a network that will support VoIP (Voice over Internet Protocol) and high-definition video streaming.
Which characteristic of UTP cabling is most crucial to consider for ensuring quality service in this scenario?

A. Crosstalk resistance
B. Cable length
C. Cable color
D. Jacket material

Answer: A

Explanation:
Correct Answer. D. Crosstalk resistance For networks that support VoIP and high-definition video streaming, crosstalk resistance is crucial. High levels of crosstalk can cause packet loss and interruptions that are detrimental to voice and video quality. Category 6 or higher UTP cables, known for better crosstalk resistance, would be suitable for these applications.
Option A is incorrect because the color of the cable does not impact its performance characteristics.
Option B is incorrect because while cable length can affect signal quality, crosstalk resistance is more relevant for the clarity and reliability of VoIP and video streaming.
Option C is incorrect because while jacket material can affect durability and suitability for different environments, it does not directly impact the transmission quality needed for VoIP and video applications.

NEW QUESTION # 25
When working on a powered device, an IT technician suspects a risk of electrical shock due to exposed wiring.
What is the safest action to take first?

A. Test the exposed wires with a multimeter to confirm if they are live
B. Cover the exposed wires with electrical tape and continue working
C. Continue working but avoid touching the exposed wires
D. Immediately turn off the power to the device before proceeding further

Answer: D

Explanation:
Correct Answer. B. Immediately turn off the power to the device before proceeding further Turning off the power immediately is the safest approach when dealing with exposed wiring, as it eliminates the risk of electrical shock, allowing for safe subsequent handling of the wiring issue.
Option A is incorrect because continuing to work near exposed wires without addressing the risk is unsafe.
Option C is incorrect as covering the wires with electrical tape does not address the potential hazard of the device being powered on.
Option D is incorrect because testing exposed wires while the device is powered could lead to electrical shock if the wires are live.

NEW QUESTION # 26
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