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Learning GCP-GCX Mode - GCP-GCX Actual Exams

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q91-Q96):

NEW QUESTION # 91
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

A. 0
B. 1
C. 2
D. 3

Answer: B

NEW QUESTION # 92
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

A. False
B. True

Answer: B

Explanation:
Explanation
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk, which allow agents to use Genesys Cloud CX features within their CRM applications. The embedded clients provide seamless integration between Genesys Cloud CX and Salesforce or Zendesk, such as screen pop, click-to-dial, call logging, and more. References: https://help.mypurecloud.com/articles/about-salesforce-integration/
https://help.mypurecloud.com/articles/about-zendesk-integration/

NEW QUESTION # 93
What level of permissions does a user require to view the organization settings?

A. All of the above
B. Supervisor
C. Admin
D. Agent

Answer: C

Explanation:
Admin is the level of permissions that a user requires to view the organization settings in Genesys Cloud CX. Organization settings are various options that define the behavior and appearance of your organization's account in Genesys Cloud CX. Organization settings include various features and functions, such as:
Organization name
Organization ID
Time zone
Language
Currency
Logo
To view the organization settings in Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. Reference: https://help.mypurecloud.com/articles/organization-settings-overview/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/

NEW QUESTION # 94
Which of the following is NOT a feature of Genesys Cloud CX contact center?

A. Quality Management
B. Human Capital Management
C. Automatic Call Distribution
D. Workforce Management

Answer: B

NEW QUESTION # 95
Where can DID Numbers be assigned to? Choose 3 answers

A. External Trunk
B. Call Flow
C. Phone
D. Queue
E. Edge
F. Person

Answer: B,D,F

Explanation:
In Genesys Cloud CX, DID (Direct Inward Dialing) numbers can be assigned to various entities within the system to facilitate direct calling. Assignable entities include "Person" (individual users), "Call Flow" (specific call routing configurations), and "Queue" (groups of agents handling specific types of interactions). This assignment flexibility allows for efficient call routing and management, enhancing the caller experience and operational efficiency.

NEW QUESTION # 96
......

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