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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q14-Q19):

NEW QUESTION # 14
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
D. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Answer: C

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 15
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
B. HP Device Life Extension can be sold as a stand-alone service.
C. HP Device Life Extension always comes with Accidental Damage Protection.
D. HP Device Life Extension supports sustainability RFP requests.

Answer: A,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 16
Which features do the Predefined Asset Tags include? (Select two).

A. Custom logo
B. Predefined artwork and placement of the tag on the device chassis and/or packaging
C. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
D. BIOS asset tagging

Answer: B,C

Explanation:
HP's Predefined Asset Tags feature the ability to include essential device data such as hardware-based media access (HBMA), UUID, WLAN, serial numbers, PKID, and MAC addresses (A). Additionally, HP offers predefined artwork and placement of the asset tag on either the device chassis or packaging, allowing for easier identification and asset management (B). This feature helps streamline inventory control and device management processes for enterprises

NEW QUESTION # 17
An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)

A. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B. 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
C. Generative Al has IT decision-makers questioning where to prioritize budgets.
D. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.

Answer: B,C

Explanation:
When planning for a hybrid workforce, IT managers need to address critical industry trends that affect productivity and innovation. First, a skills shortage among IT professionals can hinder an organization's ability to adapt to rapid technological changes (A). This is a well-documented challenge, especially as companies move to hybrid models. Second, generative AI has introduced new complexities for IT decision- makers, causing them to reconsider how they allocate their budgets and where to prioritize technology investments (B). These two aspects are crucial for the IT manager to address in a hybrid workforce plan to keep employees productive and ensure the company remains competitive in the evolving digital landscape

NEW QUESTION # 18
Which coverage does HP Post Warranty Support Service provide?

A. No-cost device repairs made with certified HP parts
B. Access to Level 2 help desk technicians
C. Additional 12 months of support based on the product's base warranty or selected Support Service package
D. Extension beyond 12 months if needed

Answer: C

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 19
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