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Latest CASM Test Guide Free PDF | Pass-Sure Latest CASM Study Guide: Certified Agile Service Manager V2.1

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Peoplecert CASM Exam Syllabus Topics:

Topic
Details

Topic 1

Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.

Topic 2

Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.

Topic 3

Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.

Topic 4

Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

A. A and B
B. The prioritized list of items for the next Sprint
C. A detailed plan on how to achieve the Practice/Microprocess goal
D. Metrics that will be used to measure progress or value

Answer: A

Explanation:
Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
Reference:
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.

NEW QUESTION # 34
How does the Agile Service Manager serve the Team?

A. All of the above
B. Writing clear user stories
C. Removing impediments to their progress
D. Ensuring the Team is customer-focused

Answer: C

Explanation:
The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let's assess the options:
A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.
B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.
C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.
D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.
Reference:
Scrum Guide 2020: Role of the Scrum Master in removing impediments.

NEW QUESTION # 35
Which of the following are NOT included in a Sprint Review?

A. Review the current state of the Practice Backlog
B. Discuss what went well
C. Discuss challenges faced
D. Discuss what we will do differently next time

Answer: D

Explanation:
The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.
A . Correct. Discussions on successes are part of the Sprint Review.
B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.
C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.
D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.
Reference:
Scrum Guide 2020: Sprint Review and Retrospective distinctions.

NEW QUESTION # 36
What is a value stream?

A. The importance, worth, or usefulness of an IT service
B. A set of activities that flow from the start of development to software deployment
C. All the activities from a customer request to a delivered product or service
D. Enables the ability to do something when and how it is needed or desired

Answer: C

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

NEW QUESTION # 37
Which of the following is NOT a microprocess characteristic?

A. Provides for small, frequent releases
B. Each activity delivers its own value
C. Supports one process
D. Outputs may be inputs to multiple practices

Answer: A

Explanation:
Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options:
A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.
B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.
C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach.
D . Correct. Microprocesses are often tailored to support specific processes or practices.
Reference:
Agile Process Improvement: Microprocess design principles.
ITIL 4: Process modularity and adaptability.

NEW QUESTION # 38
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